Case Studies
See the success stories of our customers and the real-life benefits of Fleet Complete solutions.
All Case studies

CarPass
VIDEO: CarPass provide rental vehicles to Uber drivers and other ride sharing companies. With almost 200 cars across New South Wales, visibility of their fleet is critical. Not only does Fleet Complete provide the real-time data to ensure drivers are safe at all times, but the ability to proactively manage maintenance, ensure vehicles are protected and allows competitive pricing in the market, thanks to data backed information shared with CarPass’ insurance.

Inskip Dust and Fume
VIDEO: Inskip Dust and Fume is an Adelaide based company providing companies with dust control and fume extraction equipment, air pollution control, and air filtration systems and services. With Fleet Complete they are able to send the closest person to the job, have seen a decrease in vehicle wear and tear and improved driver behaviour.

Garden Grove Haulage
With a fleet in excess of 100 vehicles, Garden Grove needed to find an efficient system that would improve driver safety and further improve their high level of customer service.

West Hire
West Hire were looking for a viable solution to avoid losing trailers to theft. In the first month after installing Asset Trackers, the company was able to recover a trailer worth $7,500 within 6 hours.

O’Brien Autoglass
With over 470 vehicles on Australian roads across both Automotive and Home and Business divisions, travelling over 10.5 million kilometres per year, O’Brien® sought the accountability, flexibility and ultimate cost benefit of Fleet Complete’s in-vehicle monitoring and tracking technology.

City of Burnside
Founded in 1856, City of Burnside saves money and maintains vital infrastructure with Fleet Complete. The City of Burnside is one of Adelaide’s oldest residential areas and is well known for its tree lined streets, period architecture, plentiful reserves and gardens within an area of 30 square kilometres.

Crookston Heavy Haulage
Established 15 years ago, Crookston Heavy Haulage has recently celebrated the milestone of acquiring its 20th heavy haulage vehicle. Moving all heavy and wide loads—from plant machinery to helicopters—this business sought greater visibility of driver behaviour on the road.
Garden Grove Haulage
Customer Success: Garden Grove
Background
With a fleet in excess of 100 vehicles, Garden Grove needed to find an efficient system that would improve driver safety and further improve their high level of customer service.
Challenge
Alicia Critchley, Accounts Manager for Garden Grove, says what led the company to telematics in the first place was the ability to get a better sense of where the trucks were at all times.
‘By doing this we would be able to provide answers on how long it might take untill our vehicle would arrive, while eliminating the time wasted calling back and forth between the driver and the customer,’ she says.

Solution
The Rollout
After initially fitting only 10 haul trucks with a Fleet Complete Fleet Tracking device and letting them run for a 6 month period, Garden Grove have now fitted their entire fleet of 120.
“We are now able to update our customers on stops made by the driver, schedule routes, arrival and departure times, without having to interrupt the driver on the road. It has also enabled us to provide feedback to customer enquiries on historical trips, like being able to verify, without doubt, exactly which location a particular load has been delivered to, which is very important to large customers with multiple delivery locations.”
– Alicia Critchley
Training
To enable themselves to get the most out of the solution, Garden Grove have utilised a variety of the different training services offered by Fleet Complete.
‘We have been able to use the Free Webinars as a great refresher, or induction for new staff, while the customised one-on-one sessions have enabled us to learn more about the software’ said Critchley.
Broader knowledge of the software has encouraged Garden Grove to explore areas such as automated vehicle maintenance as a potential to increase business efficiency within the company.
The Results
Greater Level of Customer Satisfaction
Since the implementation of the Fleet Complete Fleet Management Solution, Garden Grove have been able to significantly improve the quality of information being provided to their clients, while reducing the amount of time handling customer enquiries.
Improved Driver Safety and Behaviour
From a WH&S point of view, the solution has proved an invaluable tool for the company.
‘With up to a 100 drivers on the road at any one time, it can be difficult to ensure the safety of our drivers. Using the solution we have setup a big screen in our transport office which shows live tracking of all our vehicles at any one time, allowing us to be accountable for their safety’ said Ms. Critchley.
Further to knowing where their drivers are, Garden Grove have been able to increase safety by utilising the solution to improve driver behaviour. The Fleet Complete device uses accelerometer technology to determine things such as harsh braking, cornering and speeding. Garden Grove use this data to generate weekly reports in particular on speeding and then educate their drivers on the matter. This has resulted in improved driver behaviour, meaning a safer environment for the driver and improved wear and tear of their vehicles.
Added Benefits
For a company as recognisable as Garden Grove, public perception is an important part of business. The company was visited by the police department over public complaints surrounding the driving behaviour of some of their trucks.
‘Using the solution I was able to show the data to the police regarding the trucks in question, who were quickly able to admit that this was a case of the public not understanding heavy vehicle behaviour.’
In a separate issue, Garden Grove were able to help aid the police when one of their trucks was stolen.
‘Once we were advised the truck had been stolen, we were able to locate it via the tracking and inform them of its location. Unfortunately the police were unable to catch the thief at the time, but were able to get our truck back in one piece’ Ms. Critchley said.

Partnering with Fleet Complete has been a great decision on our part. It’s cost effective, has helped us be more efficient (on many levels), improved driver behaviour and it has ‘saved the day’ more than once!
Alicia Critchley
Accounts Manager
- Transportation Industry
- 120 Fleet Trackers
- Increased customer service
- Improved driver safety
Want to learn more?
Get In Touch to request a call back, or speak to one of our staff on 1300 653 395
More Case studies

Crookston Heavy Haulage
Established 15 years ago, Crookston Heavy Haulage has recently celebrated the milestone of acquiring its 20th heavy haulage vehicle. Moving all heavy and wide loads—from plant machinery to helicopters—this business sought greater visibility of driver behaviour on the road.
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City of Burnside
Customer Success: City of Burnside
Background
Founded in 1856, City of Burnside saves money and maintains vital infrastructure with Fleet Complete.
The City of Burnside is one of Adelaide’s oldest residential areas and is well known for its tree lined streets, period architecture, plentiful reserves and gardens within an area of 30 square kilometres.
Challenge
The City of Burnside’s challenge was to find a solution that had the ability for team leaders to locate any type of vehicle at any time. This included utes, sweepers, trucks, ride on mowers and rubbish trucks. Since the City of Burnside have installed this management solution technology they would not only be able to use the data to locate vehicles but the detailed information assists staff in the investigation of complaints. This was previously manually completed and hugely time consuming.

Solution
The City of Burnside now works smarter thanks to Fleet Complete’s Fleet Tracker solution + Driver ID and In Vehicle Duress solutions.
Application
The Fleet Complete solutions enabled the City of Burnside to:
Resolve Complaints
Data enabled the dismissal of a complaint (around speeding City of Burnside vehicles) that did not warrant any further action quickly, whereas in the past a lengthy investigation would have been undertaken as there would have be no way to prove that the complaint was incorrect.
Reduce Manual Handling
The technology and data reduces dramatically the number of hours previously generated to complete investigations and reporting.
Resolve Customer Complaints
Data collected via the Fleet Tracking Solution is now part of the council’s process to collate details and respond to the customer with accurate facts.
Achieved
Fleet Complete helped the City of Burnside to:
Reduce manual handling
GPS tracking data was analysed to demonstrate that tasks that should have been automated were being completed manually when they didn’t need to be (lifting of wheelie bins, truck versus man). Without the data they would never have had this knowledge, and would not have been able to work with staff to educate on the automation, why it was important, and that it would reduce the potential risk of injury and work safety by using the technology available.
Increase visibility and tracking
Overall improvement of vehicle tracking and recording who is driving/operating which vehicle at any one time. Identifying who was responsible and driving a vehicle when an infringement notice has been received is now seamless!
Enhance best practice
The installation of the In Vehicle Duress solution allows the City of Burnside to know immediately if anything has gone wrong on site especially for workers being on their own, working independently in remote areas. The safety and welfare of workers is of primary focus and Fleet Complete add value and an advantage to monitor staff welfare through this technology.
- Government Industry
- Fleet Tracker, Driver ID & Duress
- Reduce Manual Handling
- Resolve Customer Complaints
- Increase Visibility and Tracking
Want to learn more?
Get In Touch to request a call back, or speak to one of our staff on 1300 653 395
CarPass
Located just outside of Sydney, CarPass provide rental vehicles to Uber drivers and other ride sharing companies. With almost 200 cars across New South Wales, visibility of their fleet is critical. Not only does Fleet Complete provide the real-time data to ensure drivers are safe at all times, but the ability to proactively manage maintenance, ensure vehicles are protected and allows competitive pricing in the market, thanks to data backed information shared with CarPass’ insurance.

We own the assets, so it was really important to us that we knew at any time of the day that we knew where our assets were. The other really important part of our business is being proactive with our servicing, so for us, we’re not waiting for our customers to tell us when they need servicing, we can be proactive on top of that.
Marcus Liew,Managing Director
- Nearly 200 vehicles across New South Wales
- Complete fleet visibility
- Proactive vehicle maintenance
- Safe drivers
- Reduced insurance premiums
- Using Fleet Complete since 2018
Want to learn more?
Get In Touch to request a call back, or speak to one of our staff on 1300 653 395
More Case studies

Inskip Dust and Fume
VIDEO: Inskip Dust and Fume is an Adelaide based company providing companies with dust control and fume extraction equipment, air pollution control, and air filtration systems and services. With Fleet Complete they are able to send the closest person to the job, have seen a decrease in vehicle wear and tear and improved driver behaviour.

West Hire
West Hire were looking for a viable solution to avoid losing trailers to theft. In the first month after installing Asset Trackers, the company was able to recover a trailer worth $7,500 within 6 hours.
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