Case Studies
See the success stories of our customers and the real-life benefits of Fleet Complete solutions.
All Case studies
Higgins Services
Discover how Higgins Services, an Australian-owned family business providing premium transport services, optimised its operations through the integration of Fleet Complete, Geotab, and Logmaster, significantly improving compliance management and logistical efficiency.
Stateline Freight
Discover how Stateline Freight, a family-owned logistics company, enhanced their operational efficiency and driver safety with Fleet Complete’s advanced telematics solutions. Learn how this partnership provided real-time tracking and optimised delivery services across Australia’s challenging terrains.
Conquering the Canning Stock Route with Telematics
After a decade away from motorbiking, Brendon rekindled his passion by tackling the challenging Canning Stock Route with friends, equipped with Fleet Complete’s Geotab GO9 RUGGED for essential navigation and safety.
Inskip Dust and Fume
VIDEO: Inskip Dust and Fume is an Adelaide based company providing companies with dust control and fume extraction equipment, air pollution control, and air filtration systems and services. With Fleet Complete they are able to send the closest person to the job, have seen a decrease in vehicle wear and tear and improved driver behaviour.
Garden Grove Haulage
With a fleet in excess of 100 vehicles, Garden Grove needed to find an efficient system that would improve driver safety and further improve their high level of customer service.
West Hire
West Hire were looking for a viable solution to avoid losing trailers to theft. In the first month after installing Asset Trackers, the company was able to recover a trailer worth $7,500 within 6 hours.
O’Brien Autoglass
With over 470 vehicles on Australian roads across both Automotive and Home and Business divisions, travelling over 10.5 million kilometres per year, O’Brien® sought the accountability, flexibility and ultimate cost benefit of Fleet Complete’s in-vehicle monitoring and tracking technology.
City of Burnside
Founded in 1856, City of Burnside saves money and maintains vital infrastructure with Fleet Complete. The City of Burnside is one of Adelaide’s oldest residential areas and is well known for its tree lined streets, period architecture, plentiful reserves and gardens within an area of 30 square kilometres.
Higgins Services
Higgins Services – Streamlining Compliance and Logistics for a Nationwide Fleet
About the Company
Higgins Services is proudly an Australian-owned family business offering premium transport services across Australia and handling international freight for key clients. With a growing fleet of 11 trucks and 14 drivers, they sought to enhance compliance, operational efficiency, and streamline logistics with a comprehensive solution.
Challenge
Jason Sullivan, Compliance and Logistics Support for Higgins Services,
explains the initial hurdles:
“Keeping our drivers compliant, maintaining accreditation, and tracking driver hours in real time were major challenges. The logistics sector requires following strict regulations, scheduling efficiently, and ensuring smooth operations, which meant we needed a reliable tracking and compliance system.”
Solution
Higgins Services partnered with Fleet Complete and Geotab for vehicle tracking and monitoring, along with Logmaster for Electronic Work Diaries (EWDs). This integrated system provided comprehensive management tools.
Rollout: Fleet Complete’s tracking technology was installed in all trucks, complemented by Logmaster’s Electronic Work Diary app.
Training: Staff received training from Fleet Complete and Logmaster directly, simplifying the adoption of these technologies.
The integration of Fleet Complete, Geotab, and Logmaster has significantly improved Higgins Services’ operations, from compliance management to logistical efficiency.
Results
Enhanced Compliance:
The integration of Fleet Complete and Logmaster allows Higgins Services to seamlessly track compliance records. The EWD features of Logmaster puts all necessary information about driving and resting hours directly into the palm of the driver’s hand. The transition from paper log books to digital through Logmaster has significantly reduced paperwork and simplified the overall management process. ‘We’ve had fewer fines and better regulatory compliance because of improved tracking and management of driving and resting hours,’ said Sullivan. The digital system ensures records are accurate, up-to-date, and readily available for regulatory checks, eliminating the margin for error that paper logbooks can introduce.
Improved Operational Efficiency:
Fleet Complete’s real-time tracking features are essential to Higgins Services’ daily fleet management. This system enables precise monitoring of fleet status and location, enhancing schedule management and delivery efficiency. If a truck is delayed, Higgins Services can quickly pinpoint its position and address any issues directly through the platform, bypassing the need for phone calls and guesswork. This efficient tracking ensures smooth logistics and prompt resolution of any problems, allowing Higgins Services to consistently meet delivery times and enhance customer service through Fleet Complete’s user-friendly software.
Cost Savings:
The unified system has helped Higgins Services optimise operational costs in multiple ways. The real-time tracking and monitoring features allow for immediate diagnosis of vehicle issues by providing fault codes. This, coupled with on-site mechanics, ensures quick repairs, minimising downtime and preventing more costly breakdowns. Additionally, the EWD system helps manage driver hours accurately, reducing overtime and optimising workloads. These efficiencies not only enhance vehicle maintenance but also reduces administrative overheads by eliminating the need for multiple status checks and phone calls to track fleet locations or paper logbooks.
Customer Satisfaction:
The ability to provide real-time information to clients on freight status has significantly improved communication and service reliability. By tracking vehicles and managing schedules in real time, Higgins Services can offer accurate updates on delivery timings and statuses. This level of transparency helps clients plan their operations effectively, reducing uncertainty. In addition, the seamless tracking and timely communication enable quicker responses to potential delays or issues, further improving customer satisfaction.
The combination of these systems has enhanced our operations tremendously, from diagnostics to managing driver’s hours accurately. Our experience with all teams has been positive, making our operations seamless and effective.
Jason Sullivan
Compliance and Logistics Support, Higgins Services
- Transporation Industry
- Fleet Trackers
- Improved driver safety
- Improved Operational Efficiency
- Enhanced Compliance
- Cost Savings
- Customer Satisfaction
Want to learn more?
Get In Touch to request a call back, or speak to one of our staff on 1300 653 395
More Case studies
Stateline Freight
Discover how Stateline Freight, a family-owned logistics company, enhanced their operational efficiency and driver safety with Fleet Complete’s advanced telematics solutions. Learn how this partnership provided real-time tracking and optimised delivery services across Australia’s challenging terrains.
Garden Grove Haulage
With a fleet in excess of 100 vehicles, Garden Grove needed to find an efficient system that would improve driver safety and further improve their high level of customer service.
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City of Burnside
Customer Success: City of Burnside
Background
Founded in 1856, City of Burnside saves money and maintains vital infrastructure with Fleet Complete.
The City of Burnside is one of Adelaide’s oldest residential areas and is well known for its tree lined streets, period architecture, plentiful reserves and gardens within an area of 30 square kilometres.
Challenge
The City of Burnside’s challenge was to find a solution that had the ability for team leaders to locate any type of vehicle at any time. This included utes, sweepers, trucks, ride on mowers and rubbish trucks. Since the City of Burnside have installed this management solution technology they would not only be able to use the data to locate vehicles but the detailed information assists staff in the investigation of complaints. This was previously manually completed and hugely time consuming.
Solution
The City of Burnside now works smarter thanks to Fleet Complete’s Fleet Tracker solution + Driver ID and In Vehicle Duress solutions.
Application
The Fleet Complete solutions enabled the City of Burnside to:
Resolve Complaints
Data enabled the dismissal of a complaint (around speeding City of Burnside vehicles) that did not warrant any further action quickly, whereas in the past a lengthy investigation would have been undertaken as there would have be no way to prove that the complaint was incorrect.
Reduce Manual Handling
The technology and data reduces dramatically the number of hours previously generated to complete investigations and reporting.
Resolve Customer Complaints
Data collected via the Fleet Tracking Solution is now part of the council’s process to collate details and respond to the customer with accurate facts.
Achieved
Fleet Complete helped the City of Burnside to:
Reduce manual handling
GPS tracking data was analysed to demonstrate that tasks that should have been automated were being completed manually when they didn’t need to be (lifting of wheelie bins, truck versus man). Without the data they would never have had this knowledge, and would not have been able to work with staff to educate on the automation, why it was important, and that it would reduce the potential risk of injury and work safety by using the technology available.
Increase visibility and tracking
Overall improvement of vehicle tracking and recording who is driving/operating which vehicle at any one time. Identifying who was responsible and driving a vehicle when an infringement notice has been received is now seamless!
Enhance best practice
The installation of the In Vehicle Duress solution allows the City of Burnside to know immediately if anything has gone wrong on site especially for workers being on their own, working independently in remote areas. The safety and welfare of workers is of primary focus and Fleet Complete add value and an advantage to monitor staff welfare through this technology.
- Government Industry
- Fleet Tracker, Driver ID & Duress
- Reduce Manual Handling
- Resolve Customer Complaints
- Increase Visibility and Tracking
Want to learn more?
Get In Touch to request a call back, or speak to one of our staff on 1300 653 395
Inskip Dust and Fume
Inskip Dust and Fume is an Adelaide based company providing companies with dust control and fume extraction equipment, air pollution control, and air filtration systems and services. A customer of Fleet Complete since 2015, they are able to send the closest person to the job, have seen a decrease in vehicle wear and tear and improved driver behaviour.
What sparked it (the need for fleet tracking) originally, I thought I had hard wear-and-tear on the vehicles, like brakes etc being worn, people being a bit rough of the vehicles, where you can track that with Fleet Complete. Because everyone’s doing the right thing now, we don’t have any issues at all, what so ever.
Simon Inskip,Director
- Multiple vehicles across South Australia
- Effective driver-coaching program
- Reliable customer service with live tracking
- Reduced vehicle wear-and-tear
- Using Fleet Complete since 2015
Want to learn more?
Get In Touch to request a call back, or speak to one of our staff on 1300 653 395
More Case studies
West Hire
West Hire were looking for a viable solution to avoid losing trailers to theft. In the first month after installing Asset Trackers, the company was able to recover a trailer worth $7,500 within 6 hours.
O’Brien Autoglass
With over 470 vehicles on Australian roads across both Automotive and Home and Business divisions, travelling over 10.5 million kilometres per year, O’Brien® sought the accountability, flexibility and ultimate cost benefit of Fleet Complete’s in-vehicle monitoring and tracking technology.
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