Case Studies
See the success stories of our customers and the real-life benefits of Fleet Complete solutions.
All Case studies
Garden Grove Haulage
With a fleet in excess of 100 vehicles, Garden Grove needed to find an efficient system that would improve driver safety and further improve their high level of customer service.
West Hire
West Hire were looking for a viable solution to avoid losing trailers to theft. In the first month after installing Asset Trackers, the company was able to recover a trailer worth $7,500 within 6 hours.
O’Brien Autoglass
With over 470 vehicles on Australian roads across both Automotive and Home and Business divisions, travelling over 10.5 million kilometres per year, O’Brien® sought the accountability, flexibility and ultimate cost benefit of Fleet Complete’s in-vehicle monitoring and tracking technology.
City of Burnside
Founded in 1856, City of Burnside saves money and maintains vital infrastructure with Fleet Complete. The City of Burnside is one of Adelaide’s oldest residential areas and is well known for its tree lined streets, period architecture, plentiful reserves and gardens within an area of 30 square kilometres.
Crookston Heavy Haulage
Established 15 years ago, Crookston Heavy Haulage has recently celebrated the milestone of acquiring its 20th heavy haulage vehicle. Moving all heavy and wide loads—from plant machinery to helicopters—this business sought greater visibility of driver behaviour on the road.
wills & daniel
wills & daniel is a proudly South Australian business, sourcing fresh produce and delivering it straight to clients’ doorsteps, to clients in the hospitality and food service industries. Driven to excel clients’ expectations in regard to efficient and reliable delivery, wills & daniel sought to implement an in-vehicle monitoring system that would provide all of the answers at the touch of a button.
Garden Grove Haulage
Customer Success: Garden Grove
Background
With a fleet in excess of 100 vehicles, Garden Grove needed to find an efficient system that would improve driver safety and further improve their high level of customer service.
Challenge
Alicia Critchley, Accounts Manager for Garden Grove, says what led the company to telematics in the first place was the ability to get a better sense of where the trucks were at all times.
‘By doing this we would be able to provide answers on how long it might take untill our vehicle would arrive, while eliminating the time wasted calling back and forth between the driver and the customer,’ she says.
Solution
The Rollout
After initially fitting only 10 haul trucks with a Fleet Complete Fleet Tracking device and letting them run for a 6 month period, Garden Grove have now fitted their entire fleet of 120.
“We are now able to update our customers on stops made by the driver, schedule routes, arrival and departure times, without having to interrupt the driver on the road. It has also enabled us to provide feedback to customer enquiries on historical trips, like being able to verify, without doubt, exactly which location a particular load has been delivered to, which is very important to large customers with multiple delivery locations.”
– Alicia Critchley
Training
To enable themselves to get the most out of the solution, Garden Grove have utilised a variety of the different training services offered by Fleet Complete.
‘We have been able to use the Free Webinars as a great refresher, or induction for new staff, while the customised one-on-one sessions have enabled us to learn more about the software’ said Critchley.
Broader knowledge of the software has encouraged Garden Grove to explore areas such as automated vehicle maintenance as a potential to increase business efficiency within the company.
The Results
Greater Level of Customer Satisfaction
Since the implementation of the Fleet Complete Fleet Management Solution, Garden Grove have been able to significantly improve the quality of information being provided to their clients, while reducing the amount of time handling customer enquiries.
Improved Driver Safety and Behaviour
From a WH&S point of view, the solution has proved an invaluable tool for the company.
‘With up to a 100 drivers on the road at any one time, it can be difficult to ensure the safety of our drivers. Using the solution we have setup a big screen in our transport office which shows live tracking of all our vehicles at any one time, allowing us to be accountable for their safety’ said Ms. Critchley.
Further to knowing where their drivers are, Garden Grove have been able to increase safety by utilising the solution to improve driver behaviour. The Fleet Complete device uses accelerometer technology to determine things such as harsh braking, cornering and speeding. Garden Grove use this data to generate weekly reports in particular on speeding and then educate their drivers on the matter. This has resulted in improved driver behaviour, meaning a safer environment for the driver and improved wear and tear of their vehicles.
Added Benefits
For a company as recognisable as Garden Grove, public perception is an important part of business. The company was visited by the police department over public complaints surrounding the driving behaviour of some of their trucks.
‘Using the solution I was able to show the data to the police regarding the trucks in question, who were quickly able to admit that this was a case of the public not understanding heavy vehicle behaviour.’
In a separate issue, Garden Grove were able to help aid the police when one of their trucks was stolen.
‘Once we were advised the truck had been stolen, we were able to locate it via the tracking and inform them of its location. Unfortunately the police were unable to catch the thief at the time, but were able to get our truck back in one piece’ Ms. Critchley said.
Partnering with Fleet Complete has been a great decision on our part. It’s cost effective, has helped us be more efficient (on many levels), improved driver behaviour and it has ‘saved the day’ more than once!
Alicia Critchley
Accounts Manager
- Transportation Industry
- 120 Fleet Trackers
- Increased customer service
- Improved driver safety
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More Case studies
Crookston Heavy Haulage
Established 15 years ago, Crookston Heavy Haulage has recently celebrated the milestone of acquiring its 20th heavy haulage vehicle. Moving all heavy and wide loads—from plant machinery to helicopters—this business sought greater visibility of driver behaviour on the road.
wills & daniel
Customer Success: wills & daniel
Background
wills & daniel is a proudly South Australian business, sourcing fresh produce and delivering it straight to clients’ doorsteps, to clients in the hospitality and food service industries. Driven to excel clients’ expectations in regard to efficient and reliable delivery, wills & daniel sought to implement an invehicle monitoring system that would provide all of the answers at the touch of a button.
Challenge
Daniel Semmler, Co-owner and Co-founder of wills & daniel, prioritised client satisfaction above all else.
Being in a time-sensitive industry, where reduced travel times directlytranslate to fresher produce, being able to accurately see where each vehicle was at any given time was paramount. And with the company set to launch additional home delivery services later this year, which will dramatically increase the number of deliveries that each driver has to make per day, identifying and implementing efficiencies pre-launch is a key priority.
“Before we implemented the Fleet Complete system, we relied on manual paperwork. A client would call to query where their delivery was, and we would have to hang up the phone, call the driver, call them back—it wasn’t a good use of our time, and delivery time can be the difference between a satisfied and a dissatisfied client.”
Now, it’s a matter of hopping onto the system in a few seconds and providing the answer instantly.
“It’s also about improving operational efficiency and visibility when it comes to logistics. We simply can’t make informed decisions about improving business operations if we don’t have the data to back it up.”
And finally, with drivers traversing the state to deliver goods, safety was also a major concern—making sure drivers not only delivered produce on time and to the client’s satisfaction, but returned safely.
Efficiency is key for food-based business clients
Solution
The Rollout
The system was first installed in eight vehicles onsite in 2015. Not wanting the upgrade to disrupt day-to-day operations, the remaining vehicles were fitted on a vehicle-by-vehicle basis. Once the fleet was fully fitted, all new vehicles acquired now have the system installed as part of their initial set-up process.
Training
wills & daniel took part in basic training when the system was first installed, and found the process simple enough that they have not required any additional assistance.
“We know that the system offers far more benefits than we are currently utilising, and plan to explore how we can capitalise on these in the future as our business expands, there are exciting times ahead in the next six months”
– Daniel Semmler
Results
Streamlined Client Communications
“The system has matched our expectations precisely. We didn’t initially need a lot of the extra feature —just something that could help us locate our drivers at the touch of a button,” said Semmler.
Client sentiment is visibly improved, and wills & daniel enjoy long-term client relationships thanks to their adopting this new solution.
“There’s a huge amount of data available that you can analyse, if that’s what your business is looking for. That’s the beauty of this system—it can be as simple or as complex as you need it to be.”
Improved Driver Safety and Wellbeing
“Our drivers have welcomed the update with open arms. Everyone realises that it’s to improve safety all-round,” said Semmler, adding that from the driver perspective, it has been almost an invisible process.
“From the metro side of things the results have been extremely positive, and the regional results are also improving. We’re able to run weekly reports that give us visibility into what’s happening, and subsequent peace of mind that everything is operating as it should.”
Report metrics include common areas of concern, such as speeding, harsh braking and cornering.
“The Fleet Complete system has dramatically streamlined the way we do business. As well as improving safety, reducing costs, and boosting logistical visibility, it has helped us to do one simple thing, and that’s better serve our customers.”
– Daniel Semmler
Added Benefits
wills & daniel have noticed knock-on benefits from their decision to fit their fleet with in-vehicle monitoring and tracking devices, including reduced costs and improved vehicle maintenance.
“The general wear and tear is noticeably decreased, and that’s directly because of the monitoring of unsafe driving practices, like harsh cornering. It means fewer hiccups and down time for our vehicles, so more money in our back pocket.”
In any business, being able to efficiently service your clients is important. For us, it takes the top spot.
Daniel Semmler
Co Owner
- Courier & Delivery Industry
- Fleet Tracker
- Improved client sentiment
- Greater insight into driver and vehicle location and performance to inform best practice
- Improved driver safety and wellbeing
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City of Burnside
Customer Success: City of Burnside
Background
Founded in 1856, City of Burnside saves money and maintains vital infrastructure with Fleet Complete.
The City of Burnside is one of Adelaide’s oldest residential areas and is well known for its tree lined streets, period architecture, plentiful reserves and gardens within an area of 30 square kilometres.
Challenge
The City of Burnside’s challenge was to find a solution that had the ability for team leaders to locate any type of vehicle at any time. This included utes, sweepers, trucks, ride on mowers and rubbish trucks. Since the City of Burnside have installed this management solution technology they would not only be able to use the data to locate vehicles but the detailed information assists staff in the investigation of complaints. This was previously manually completed and hugely time consuming.
Solution
The City of Burnside now works smarter thanks to Fleet Complete’s Fleet Tracker solution + Driver ID and In Vehicle Duress solutions.
Application
The Fleet Complete solutions enabled the City of Burnside to:
Resolve Complaints
Data enabled the dismissal of a complaint (around speeding City of Burnside vehicles) that did not warrant any further action quickly, whereas in the past a lengthy investigation would have been undertaken as there would have be no way to prove that the complaint was incorrect.
Reduce Manual Handling
The technology and data reduces dramatically the number of hours previously generated to complete investigations and reporting.
Resolve Customer Complaints
Data collected via the Fleet Tracking Solution is now part of the council’s process to collate details and respond to the customer with accurate facts.
Achieved
Fleet Complete helped the City of Burnside to:
Reduce manual handling
GPS tracking data was analysed to demonstrate that tasks that should have been automated were being completed manually when they didn’t need to be (lifting of wheelie bins, truck versus man). Without the data they would never have had this knowledge, and would not have been able to work with staff to educate on the automation, why it was important, and that it would reduce the potential risk of injury and work safety by using the technology available.
Increase visibility and tracking
Overall improvement of vehicle tracking and recording who is driving/operating which vehicle at any one time. Identifying who was responsible and driving a vehicle when an infringement notice has been received is now seamless!
Enhance best practice
The installation of the In Vehicle Duress solution allows the City of Burnside to know immediately if anything has gone wrong on site especially for workers being on their own, working independently in remote areas. The safety and welfare of workers is of primary focus and Fleet Complete add value and an advantage to monitor staff welfare through this technology.
- Government Industry
- Fleet Tracker, Driver ID & Duress
- Reduce Manual Handling
- Resolve Customer Complaints
- Increase Visibility and Tracking
We have a solution for you!
We care about your fleet - let us help you make it thrive.
West Hire
Customer Success: West Hire
Background
West Hire were looking for a viable solution to avoid losing trailers to theft. In the first month after installing Asset Trackers, the company was able to recover a trailer worth $7,500 within 6 hours.
Challenge
As a sole trader, Rohan Davies-Moore, was losing up to 10% of his fleet each year due to stolen trailers at service station sites throughout Perth. With the cost of insuring his entire fleet being far too expensive for a small business owner, West Hire, along with most trailer hire companies around Australia, had to absorb the cost of stolen trailers.
Solution
He turned to Fleet Complete after a recommendation from another Fleet Complete client, who had successfully implemented Asset Trackers throughout their own fleet. Rohan was further prompted by a contract proposal for a highly profitable site that came with a reputation for stolen products.
“Unfortunately, it is the sites that close at 7-8pm at night that are at a much higher risk, so it is the trailers at these sites that I look to track.”
Fleet Complete’s asset tracking device, AT4, was the answer. Rohan needed a unit that was self-contained and which he could disguise on his trailers.
“The four year battery life and low cost of the product were the key motives for choosing Fleet Complete.”
West Hire installed asset tracking devices to four ‘high risk’ trailers across their fleet.
The Rollout
The simple to install device meant Rohan was able to complete the installation himself with the help of Fleet Complete’s support team.
“The back of house team has been fantastic! While I was learning how to do things, they were incredibly helpful. When they upgraded me to their new web based software, they stepped me through the changes, and now I track my trailers on my smartphone.”
Results
Within the first month of installation, a trailer fitted with a device was stolen and recovered within 24 hours. The perpetrator was subsequently charged by the police. Another 3 months later, a second trailer was stolen.
“Thanks to the AT4 tracking device, we were able to locate and recover the trailer within 6 hours. The trailer already had new number plates and had been resprayed.”
Valued at close to $7,500 per trailer, the asset tracking system continually saves West Hire the replacement costs.
“If it wasn’t for the trackers, I couldn’t have trailers on the site because the risk is too high.”
The trackers are continuously leading to the recovery of stolen trailers,
“The police love the fact that we have the ability to send them straight to the location of the stolen trailers, making their jobs easier and, often, resulting in the retrieval of other stolen goods.”
“Thanks to the AT4 tracking device, we were able to locate and recover the trailer within 6 hours. The trailer already had new number plates and had been resprayed.”
– Rohan Davies-Moore
Benefits
Rohan is able to monitor the location of his assets daily, gaining a better understanding of how and when his trailers are being used and their real-time location.
“I receive two GPS notifications daily, which I can check from either my Smartphone or computer, and make sure my assets are safe.”
West Hire is looking into increasing the safety of their fleet by adding more asset tracking devices in the future.
“Definitely with the high risk trailers, if the site we are storing our trailers at is renowned to be at high risk for theft, I would 100% install them.”
We installed asset tracking devices in four high-risk trailers across our fleet, and we’ve since recovered three of these after they have been stolen. Within 6 hours of theft, one of our trailers already had new number plates and had been re-sprayed, so retrieving this trailer without Fleet Complete probably would have been impossible.
Rohan Davies-Moore
Proprietor
- Trailer Hire Company
- Asset Tracker
- Has a fleet of 30 trailers, ranging from car transporters to furniture trailers
- Provide business to the service station industry
We have a solution for you!
We care about your fleet - let us help you make it thrive.
More Case studies
O’Brien Autoglass
With over 470 vehicles on Australian roads across both Automotive and Home and Business divisions, travelling over 10.5 million kilometres per year, O’Brien® sought the accountability, flexibility and ultimate cost benefit of Fleet Complete’s in-vehicle monitoring and tracking technology.
We have a solution for you!
We care about your fleet - let us help you make it thrive.